Ripple Distribution LLC
Resources
Call Dispatch
260.977.1124

Ripple Resources

Problem on the road? Unsure how to approach and solve it? This is your one-stop shop for self-service problem solving.

✦ AI Suggestion
📦
Missing Package?
I cannot find the package for this house
💡 Do not assume it's an envelope if it says "envelope" — it could be a box

If you are still unable to locate the package, follow directions below:

  1. 1Select the "?" in the upper right corner
  2. 2Select "Return Items"
  3. 3Select "Package Missing"
  4. 4Select the correct TBA123456789 that is actually missing (be very careful to mark the correct package that's missing)
  5. 5Select "Continue Delivery" if you have more packages to deliver to that location
  6. 6Select "Swipe to Finish" if that's the only package for that location
🔄 If/when you find the package later, determine how far the location is from you, and either Reattempt Delivery or call Dispatch to assist in making the decision.
⚠️ If it was determined to be too far to backtrack at the end of your route, make sure you add it to your self debrief as this will remove it from your custody.
Need Help?
260.977.1124
Call Dispatch
🗺️
Can't Find Address?
I cannot find the address listed
  1. 1Use another application (Google Maps, Apple Maps, Waze) on either your device or yours to locate the correct location
  2. 2Select the "?" in the upper right corner of the FLEX app and call the customer
  3. 3If steps 1 & 2 do not successfully locate the address, Call Dispatch
  4. 4Call the customer through the Flex app to try and make the delivery. If no response....
  5. 5Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  6. 6Select the "?" in the upper right corner of the FLEX app and select "Unable to Deliver Package"
  7. 7Select "Unable to Locate" address
  8. 8Swipe to finish
  9. 9Move on
🔄 It may be necessary to Reattempt Delivery later in your route, once we get clear instructions from the customer.
Need Help?
260.977.1124
Call Dispatch
🐕
Dog / Wild Turkey?
An animal is preventing me from delivering
🚨 DO NOT EXIT YOUR VEHICLE IF YOU SEE AN ANIMAL
  1. 1Honk your horn, to attract the homeowner's attention, who could contain the animal
  2. 2Call the customer through the Flex app to try and make the delivery. If no response....
  3. 3Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  4. 4If you were unable to contact the customer, select the "?" in the upper right corner of the FLEX app and select "Unable to Deliver"
  5. 5Select "Unsafe Due to Dog" and swipe to finish
  6. 6Move on
🔄 You may need to circle back later in the day to Reattempt Delivery.
Need Help?
260.977.1124
Call Dispatch
⚠️
Package Damaged?
The package is damaged

Any package that is leaking anything, or any package you personally would not want delivered in its current condition, should not be delivered and marked damaged.

☣️
If at any point you see ANY liquid or powder coming from ANY package, pretend that it's BATTERY ACID!!
NEVER touch any liquid or powder coming from ANY package!!
NEVER Deliver any package that has touched any liquid or powder that leaked from itself or another package.
🚨 If you locate a package leaking a powder or a liquid, immediately exit the vehicle and CALL Dispatch for further instructions. Dispatch will escalate accordingly and determine what was inside the package and pass that information on to you.
  1. 1Select the "?" in the upper right corner of the FLEX app
  2. 2Select "Return Items"
  3. 3Select "Package Damaged"
  4. 4Select the correct TBA123456789 that is damaged
  5. 5Select "Continue Delivery" if you have more packages to deliver to that location
  6. 6Select "Swipe to Finish" if that's the only package for that location
⚠️
If any other package was in contact with ANY liquid or powder, that package is also considered damaged.
Contain the damaged package in weather bags/empty totes to limit any further damage to you, other packages, or the vehicle. Utilize gloves or weather bags if necessary.
When you return to the station, inform the On The Road Team of the incident and provide them with the damaged package.
Call Dispatch to Report
260.977.1124
Call Dispatch
🏢
Unable to Access Building?
I'm unable to get into the building or gated area.
  1. 1Double check Customer notes for instructions or access codes
  2. 2Call the customer through the Flex app to try and make the delivery. If no response....
  3. 3Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  4. 4If not resolved, select the "?" in the FLEX app and select "Unable to Deliver"
  5. 5Select "Unable to Access" and swipe to finish
  6. 6Move on to your next delivery
🔄 We may circle back later in the day to Reattempt Delivery.
Need Help?
260.977.1124
Call Dispatch
🌨️
Bad Weather?
We are experiencing a weather event, like a bunch of snow/ice or rain.

We are having a weather event, like snow or rain. Slippery, snow/ice covered and/or muddy road or driveways.

🚫
Do NOT travel down a road/driveway that appears unsafe. Look for the following signs:
  • A muddy road/driveway?
  • Large ruts in the road/driveway?
  • Snowy road/driveway?
  • Snow drifts on a recently plowed driveway?
  • Water covering the road/driveway
  1. 1Call the customer through the Flex app to try and make the delivery. If no response....
  2. 2Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  3. 3Select "?" in the upper left corner of the FLEX App and select "Unable to Deliver"
  4. 4Select "Due to Bad Weather" and swipe to finish
  5. 5Move on to your next stop
🔄 We may be able to circle back later in the day and Reattempt Delivery.
Need Help?
260.977.1124
Call Dispatch
🔑
Customer Unavailable?
This package requires a One Time passcode, but nobody is home. What do I do?

This stop requires a One Time Passcode but the customer is not home. What do I do?

  1. 1Verify you are at the correct address and attempt to knock on the door
  2. 2Call the customer through the Flex app to try and make the delivery. If no response....
  3. 3Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  4. 4Select the "?" in the upper right corner
  5. 5Select "Unable to Deliver"
  6. 6Select "Customer Unavailable"
  7. 7Swipe to finish and move on
Need Help?
260.977.1124
Call Dispatch
🚐
Rogue Packages?
What do I do if I find a package on my van, and I don't know where it came from?

Sometimes after you complete your route you may find a package that you're unsure why it's left over. This package could be in the area you're in, or it could be far away.

📞 As always, Call Dispatch. Dispatch will utilize resources including our partner to find out where it belongs and if it's a good deliverable package.

If it's determined to be a good package and dispatch determines it makes sense geographically to deliver it, perform the following steps:

  1. 1Select the 3 lines in the upper left corner of the FLEX App
  2. 2Select "Pickup"
  3. 3Scan the package to pick it up
  4. 4Select "Swipe to Finish"
  5. 5Select "Start Travel" to location and deliver the package
⚠️ If it's determined to be a cancelled package or too far from your location, do NOT pick it up, and bring it back to the station and add it to your self debrief as this will remove it from your custody. If you need help completing this, Call Dispatch.
Call Dispatch First
260.977.1124
Call Dispatch
🏪
Business Closed?
Is the business closed you're trying to deliver to?

Are you at a business and it appears to be closed?

  1. 1Verify the Business is actually closed by checking your ability to access the customer entrance
  2. 2Check the notes for any additional information. If no information available....
  3. 3Call the customer through the Flex app to try and make the delivery. If no response....
  4. 4Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  5. 5Select the "?" in the upper right corner
  6. 6Select "Unable to Deliver"
  7. 7Select "Business Closed" and swipe to finish
  8. 8Move on to your next stop
Need Help?
260.977.1124
Call Dispatch
🔄
Reattempt Delivery?
Need to reattempt a previously missed stop?
  1. 1Select the 3 Lines in the Upper Left Hand Corner of the FLEX app
  2. 2Select "Itinerary"
  3. 3Select "Summary"
  4. 4Select "Problems"
  5. 5Select the stop you are trying to reattempt
  6. 6Select "Reattempt Delivery"
  7. 7Select "Start Travel"
📞 Not letting you complete the delivery? Call Dispatch.
Need Help?
260.977.1124
Call Dispatch
🚫
No Safe Location?
There is nowhere safe to leave this package. It would either be too visible or it'll get damaged in the elements.

There is no place to put the package that's hidden from view or out of the weather.

  1. 1Call the customer through the Flex app to try and make the delivery. If no response....
  2. 2Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
  3. 3Select "?" in the upper left corner of the FLEX App and select "Unable to Deliver"
  4. 4Select "No Safe Location" and swipe to finish
  5. 5Move on to your next stop
🔄 We may be able to circle back later in the day and Reattempt Delivery.
Need Help?
260.977.1124
Call Dispatch